Refund & Cancellation Policy
A legal disclaimer
Effective Date: November 2025
Last Updated: August 2026
At Luminous Owl Alchemy, Co., I value your time, energy, and commitment to your healing experience. This policy helps protect both your appointment and the time reserved specifically for you.
Service Cancellations, No-Shows, Rescheduling & Late Arrivals
Because appointments are reserved specifically for each client, please provide at least 24 hours' notice when canceling or rescheduling an appointment. Appointments canceled with less than 24 hours' notice may be subject to a cancellation fee of $75.
Clients who do not attend a scheduled appointment without notice may be charged $75. Repeated no-shows may require payment in advance before future appointments can be scheduled.
Appointments may be rescheduled with at least 24 hours' notice, subject to availability. If you are feeling unwell or have circumstances that may affect your ability to safely receive bodywork or another service, please contact us as soon as possible.
Please arrive on time for your appointment. If you arrive late, your appointment may need to be shortened in order to respect the next client's scheduled appointment. The full service price may still apply.
If you are significantly late, Amanda may determine that the appointment must be rescheduled.
Service Refunds
Because Luminous Owl Alchemy services are personalized experiences, completed services are generally non-refundable. If you are dissatisfied with your experience, please contact us within 7 days so we can discuss your concerns and determine an appropriate resolution. Our goal is always to approach concerns with care, respect, and open communication.
Product Returns
Unused and unopened physical products may be eligible for return within 3 business days of delivery.
Products must be returned in their original condition. Due to hygiene, safety, and product integrity considerations, opened, used, or altered botanical, herbal, aromatherapy, or topical products may not be eligible for return.
Damaged or Incorrect Products
If you receive an incorrect or damaged product, please contact us within 3 business days of delivery. Please include photographs of the product and packaging when applicable. We will review the issue and, when appropriate, provide a replacement, store credit, or refund.
Refund Processing
Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your financial institution or payment provider.
Gift Cards
Gift cards are non-refundable and expire after 24 months. Gift cards may not be exchanged for cash except where required by applicable law.
Promotional Purchases
Discounted or promotional services and products may have additional terms and may be subject to different cancellation or refund conditions disclosed at the time of purchase.
Exceptions
Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived.
Contact
Questions regarding cancellations, returns, or refunds may be directed to:
Luminous Owl Alchemy, Co.
6001 W. State Street, Suite C
Garden City, Idaho 83706
Owner: Amanda Mahler
Email: luminousowlalchemyco@gmail.com