Shipping Policy
A legal disclaimer
Effective Date: November 2025
Last Updated: August 2026
Thank you for supporting Luminous Owl Alchemy, Co., a woman-owned small business in the Treasure Valley of Idaho. If physical products are available for purchase through our website, this Shipping Policy explains how orders are processed and shipped.
Order Processing
Orders are typically processed within 7–10 business days unless otherwise stated on the product page or at checkout. Because many Luminous Owl Alchemy products may be handcrafted or prepared in small batches, additional processing time may occasionally be required. If an item requires additional preparation time, the expected timeframe will be communicated as clearly as reasonably possible.
Shipping Times
Once your order has been shipped, delivery time depends on the carrier, destination, and shipping method selected at checkout. Estimated shipping times are estimates and are not guaranteed unless specifically stated otherwise. Luminous Owl Alchemy, Co. is not responsible for carrier delays caused by weather, holidays, incorrect addresses, natural disasters, or other circumstances outside our reasonable control.
Shipping Confirmation & Tracking
When available, you will receive shipping confirmation and tracking information by email. Please monitor your tracking information for the most current delivery updates.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.
Lost, Stolen, or Damaged Packages
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures. If your package appears to be lost, delayed, or marked delivered but cannot be located, please contact us as soon as possible so we can assist with the appropriate next steps.
If your package arrives damaged, please photograph the packaging and product and contact us promptly
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.
Shipping Delays
If we learn that we cannot ship your order within the promised timeframe, we will communicate the delay and available options. Federal Trade Commission rules generally require online sellers to have a reasonable basis for shipping-time representations and provide cancellation/refund options when an order cannot be shipped within the applicable promised timeframe.
Local Pickup
If local pickup is offered, the available pickup location and instructions will be provided at checkout or after purchase. Please do not arrive for pickup until you have received confirmation that your order is ready.
International Shipping
At this time, Luminous Owl Alchemy, Co. Does not offer international shipping. If international shipping becomes available, customers are responsible for any applicable customs fees, duties, taxes, or other charges imposed by the destination country.
Contact
Questions regarding an order or shipment may be directed to:
Luminous Owl Alchemy, Co.
6001 W. State Street, Suite C
Garden City, Idaho 83706
Owner: Amanda Mahler
Email: luminousowlalchemyco@gmail.com